5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.6 star ratingFrom 130k+ customer reviews
To exchange your experience click add to cart and proceed to checkout.
Once there, enter your voucher number to exchange for a different experience.
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. That’s why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the author’s experience with a product or service. Reviews are not altered in any way by anyone other than the original author — including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
COVID-19 safety information
State government restrictions apply. Please make sure
you're aware of COVID-19 restrictions
make sure you're aware of COVID-19
before booking. Find
Surrender to a relaxation massage where your therapist will work to relieve tension by performing a system of long strokes and kneading motions between muscles and bones. Then, a qualified clinician will revive, nourish and restore your skin with a customised facial, creating a more youthful glow.
Treat yourself or a loved one to two hours of pampering and indulgence. Enter a state of deep relaxation as your massage therapist works to relieve tension and restore your body from head to toe. Feel your daily stresses disappear as they gently knead and stroke your knots away. This is followed by an optional 60 minute facial of your choice or allow your therapist to recommend the facial that best suits your skin's requirements after a close skin assessment. After these two hours of pampering you will float away feeling relaxed and rejuvenated.
You must be fully vaccinated otherwise we will not be able to provide you treatment.
['Change your booking up to 24 hours before the start time of your experience','Changes are not permitted within 24 hours of your experience','Late arrivals or no shows may result in you forfeiting your experience']
This is a one on one experience consisting of yourself and a clinician followed by massage therapist in the treatment room.
Relaxation massage pressure is soft to medium. If you prefer deep tissue or extra firm then a surcharge will apply. Please notify the provider at time of making appointment, surcharge is payable directly to salon on the day.
This experience takes place in the heart of Hawthorn, 5km east of Melbourne.