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The RedBalloon Promise
Our Price guarantee.
3 years to use the value of your voucher.
The RedBalloon Promise
RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
3 YEARS TO USE THE VALUE OF YOUR VOUCHER
That’s 36 months. 156 weeks. 1095 days (excluding leap years). 26,280 hours... you get the picture. All vouchers purchased on or after 18 October 2017 now have 3 years expiry. So if you don’t book and take your experience voucher in the first 12 months, RedBalloon will provide the amount paid in credit. This credit remains valid for a further 2 years, and can be used towards any experience on the site! If you have a gift voucher or retail gift card, these are also valid for 3 years. It’s the gift that keeps on giving.
Made an impulse purchase? Hey, we’ve all been there. If you have second thoughts about your decision and want a refund on your experience voucher, contact our Customer Experience Team on 1300 875 500. As long as it’s within 14 days and you haven’t activated your experience voucher, we can sort it out. And if you miss the 14 day window, don’t despair; have we got an offer for you! If your gift doesn’t quite hit the spot - or if you simply change your mind about wanting to finally dive with sharks (yikes!) - you have a whole year to exchange for something else.
OUR PRICE GUARANTEE
Not only do we curate the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the experience advertised at a lower standard price* for the same experience on the same day by the same provider, we’re sorry! Just make a copy, or take a screen shot of the lower rate, and tell us within 30 days of your purchase and we’ll match the advertised price.
We don’t work with just anyone. Our 1000+ supplier community is made up of small, medium and large businesses we have partnered with because they offer the high quality customer experience and a great range of products our customers have come to expect from RedBalloon.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.