Guidelines

Important things you need to know

• Don't wear strong perfume or aftershave
• Enclosed shoes must be worn for all animal experiences
• Prams and strollers cannot be taken into the off-limits areas
• Weekends can be a busy time at the Zoo and parking is limited. Please allow sufficient time for parking and entering the Zoo.
• Cannot be redeemed on school holidays or public holidays

Terms and conditions

• Zoos Victoria may choose to cancel specific encounters due to inclement weather, animal welfare or insufficient bookings. Whenever possible, guests will be notified in advance and dates re-scheduled, or full payment will be refunded.
• No food or drink can be taken into experiences.
• Due to unpredictable animal behaviour, experiences may vary.
• Participants may be asked to leave the enclosure at any time during the encounters at the discretion of Zoo staff.

Due to the high demand of reservations for this product, we recommend booking well in advance to secure your desired date.

Cancellation

• Change your booking up to 14 days before the start time of your experience
• Changes are not permitted within 14 days of your experience
• Late arrivals or no shows may result in you forfeiting your experience
• Zoos Victoria may choose to cancel specific encounters due to inclement weather, animal welfare or insufficient bookings. Whenever possible, guests will be notified in advance and dates re-scheduled, or full payment will be refunded.

Numbers on the Day

This voucher is valid for two people. A paying adult must accompany children under 16 years of age. If the encounter allows children under 8, these children require a ratio of 1 Adult to 1 Child. Children over 8 require a supervision ratio of 1 Adult to 2 Children (unless otherwise indicated).

Weather

This experience can be affected by inclement weather, animal welfare issues or insufficient bookings. In the unlikely event of extreme adverse weather conditions, you will be contacted and rescheduled by the experience provider.

Dress Code

Comfortable clothes and flat enclosed shoes are recommended as walking is involved.

Other Info

Don't wear strong perfume or aftershave please. Enclosed shoes must be worn for all animal experiences. Prams and strollers cannot be taken into the off-limits areas. Weekends, school holidays and public holidays can be a busy time at the Zoo and parking is. limited. Please allow sufficient time for parking and entering the Zoo.

This experience takes place in Werribee, VIC.