Guidelines

• Children must be accompanied by an adult
• Please arrive 15 minutes prior to your cruise

Cancellation

• Cancellations made more than 14 days before the scheduled date may be made without penalty, and a full refund will be given to the customer
• Cancellations made less than 14 days but more than 7 days before the scheduled date will attract a 50% cancellation fee
• Cancellations made less than 7 days before the scheduled date will incur a 100% cancellation fee, with no refund at the operator’s discretion
• The operator has the right to retain all deposits received up to the amount of the cancellation fee, and invoices will be issued for any further outstanding amounts
• Tickets are non-transferable to alternate dates within 7 days of an event/tour
• Late arrivals or no shows may result in you forfeiting your experience
• The Operator may cancel due to mechanical breakdowns, resulting in the vessel being unable to operate. In this case, the Customer will receive a full refund

Numbers on the Day

A minimum of 30 people is required.

Weather

Cancellations made by the Operator due to inclement weather will entitle the customer to a full refund of the Fare Price or a credit for another time for a tour of the same price. Please note that if the Customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain a booking fee less than or equal to 100% of the price.

Dress Code

Please dress for the weather and wear enclosed shoes.

This experience takes place in Sydney.