Restrictions

Children under the age of 16 needs to be accompanied by a paying adult

Guidelines

• Minimum age is 14 years
• Children under 16 years must be accompanied by a paying adult on the experience
• Visitors must have good mobility and be able to understand and follow directions
• As there is contact with cats, pregnant women need to speak with their doctors advice prior to making a booking
• Participants are required to arrive at least 30 minutes before encounter time
• Full Terms and Conditions are available on the National Zoo website

Cancellation

• To make any changes to your booking please call the National Zoo and Aquarium on (02) 6287 8400.
• Cancellations made up to 7 days prior to your booking can be made at no cost. You may choose a new date or receive a voucher valid for 3 years.
• Cancellations made between 48 hours and 7 days prior to your booking incur a 25% fee. You may choose a new date or receive a voucher valid for 3 years.
• Cancellations made less than 48 hours before your booking, or failure to attend, are non-refundable, with no option to reschedule or receive a voucher.
• Any applicable fees must be paid at the time of the change.
• If the zoo cancels a booking (e.g. due to animal welfare, extreme weather), a voucher for the full amount will be issued.
• Extreme weather warnings may require the rescheduling or cancellation of a booking. To minimise unnecessary cancellations, the National Zoo & Aquarium will leave decisions as late as possible and will advise you by phone if a tour or encounter is to be postponed. In the event of inclement weather, please keep your phone handy right up to the booking time.

Numbers on the Day

Up to four people per encounter.

Spectators

Guests join Solo on his daily walk in an off-display area of the zoo. For this reason we are unable to bring spectators.

Weather

Encounters run in all weather, excluding electrical storms or high winds.

Dress Code

Closed toe shoes required No animal print or neon colours No loose clothing No strong perfumes

National Zoo and Aquarium is located five minutes from Canberra CBD.