To our community

During these exceptional times, we hope you and your family and friends stay safe and well.

For close to 20 years, RedBalloon has worked with experience providers across Australia to deliver enriching experiences to our customers and business clients. We remain open for business so we can continue to deliver experiences - whether as gifts or to share with family and friends when the time comes.

We have always brought people together and now we are finding new ways to do this.

Experiences are what we do and we know what makes them great, so we’ve also developed an Experiences at Home range with something for all ages. Why not take a look and try something new?

It’s more important now than ever that we stay connected and have things to look forward to. So if you’re at home, follow us on Instagram or Facebook for inspiration on amazing experiences.

Let’s make having more experiences in this beautiful country something we can all look forward to.

Stay home. Stay safe. Stay well.

For all enquiries, please email us at or contact us via online chat.


  1. What if I have a voucher that’s about to expire?

    If you have a RedBalloon voucher due to expire in the next 90 days, please get in touch. We will extend it free of charge for 12 months so you’ll have plenty of time to enjoy your experience.

  3. What if I have an experience booked in the next few months?

    As you'd expect some of our suppliers have paused bookings temporarily in light of the recent advice from the government.

    If you have an upcoming booking with us, rest assured we will get in touch with you at least 4 weeks prior to your booking date to let you know of any changes.

  5. If I buy a voucher, how long have I got to use it?

    All vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.

  7. What if I want a voucher delivered by post?

    The safety of our staff and customers is important to us. We are following the government guidelines so that we can continue to deliver vouchers in our famous red envelope to you or your gift recipient.

    Please note: Deliveries to some areas may be delayed due to COVID-19. To find out if your delivery is impacted visit the Auspost website or contact the courier company on your shipping confirmation directly.