Bushfire update

We are deeply saddened by the impact the bushfires are having across communities in many parts of Australia. We are also grateful to all those who are on the front line, tirelessly defending these same communities.

RedBalloon is committed to actively working with our suppliers, many of whom are small businesses, that have been impacted by the bushfires to provide ongoing support to them. While the bushfires continue to devastate parts of Australia, there are still regions unaffected. All experiences on our site are still available. Those who can no longer operate have been removed from the site while we work closely with them to assist in the re-build/re-opening of their business. If any circumstances around booked or purchased experiences change, our customer experience team will reach out to those customers on our supplier’s behalf. If you have questions regarding a specific experience, please contact our customer service team on 1300 875 500 or click here for more contact options and information

You may also check My Fire Watch for areas affected across Australia.

Important delivery information

Due to the ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in ACT, WA, SA, Victoria and NSW. Please check Australia Post to see if your area is affected which may cause a delay in RedBalloon voucher deliveries.

Support our local community

Although parts of Australia have been impacted by the bushfires, there are still plenty of areas unaffected and welcoming customers. The best way to support our local community, especially those impacted by the bushfires, is to keep visiting and enjoying their enriching experiences. Discover an amazing range of experiences below that are still available and help keep these Australian businesses thriving!