★★★★★ ★★★★★ Extremely disappointed. Nothing like photos. Melissa 13 July 2025 My partner and I are extremely disappointed with this experience. Nothing like the photos or description. Restaurant and winery closed for renovation however looks as though has not been opened for quite some time. The vineyard is completed dead. The cabin we stayed in was dirty and not enough condiments. Very upset with our stay. Customer Experience Hi Melissa, thank you for sharing your feedback. We’re really sorry to hear your experience didn’t meet expectations. We understand how this impacted your stay and have passed your comments directly to our experience partner. The restaurant and winery are currently undergoing renovations, with plans to reopen very soon, likely within the next couple of months. They’ll be updating their communications to make these details clearer for all future bookings. Our team will also reach out to you directly to discuss this further. Thank You. 15 July 2025
★★★★★ ★★★★★ Disappointed Annie 8 February 2024 Arrived to our booked lunch reservation prior to check-in to find that the restaurant wasn't even open. No contact was made to advise us of this after they changed their opening days. Was asked if we could come back the following day which threw our day out as we had our golf booked and were flying out. The actual accommodation was nice and due to the wet weather we stayed in. The tv could only play DVDs but the DVDs was all scratched. Included breakfast was a nice touch and had a great basic selection. Went to our golf booking that was booked by the ppl at Gisborne Winery and was advised that they didn't know anything about it and that they were full! My husband paid for this package but we didn't get to experience what was offered. Cassie Hey Annie, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email me at info@redballoon.com.au, I'd be happy to help. 15 February 2024