5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.2 star ratingFrom 130k+ customer reviews
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We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
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The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Get away for an idyllic holiday in Port Stephens just a few steps from the beach. Think white sandy shores, pristine sparkling waters, a feast of activities and stunning natural parklands to get lost in.
Renowned for its stunning natural beauty, Shoal Bay offers activities from fishing and dolphin watching trips to whale watching cruises and a number of water sports. Wine and dine on superb local seafood or enjoy casual alfresco dining. It's the perfect weekend getaway! The resort provides fabulous beach facing accommodation with a 25-metre indoor lap pool and three mineral spas, providing you with plenty of opportunities to truly unwind. Room Facilities
This experience is available midweek only (Sunday to Thursday nights).
Please note that the Shoal Bay Country Club is commencing renovations from mid-July until 31st October 2019 in the outlet areas of “Mermaides Café” and the former surf shop right beside this. General hours of work are from 08:00 until 18:00 Monday to Friday. Noise is expected due to the use of power tools and machinery. This will affect all apartments especially in the heritage building throughout this period.
This experience is located at Shoal Bay, Port Stephens.