★★★★★ ★★★★★ Recommended wonderful and relaxing maria 14 February 2026 We had a wonderful relaxing stay. Our room was exceptional, plenty of room with outstanding kitchenette and bathroom with a lovely spa. Had a wonderful relaxing spa. It was very clean and tidy. Would definitely stay again. Customer Experience Hi Maria, Thank you for the lovely feedback! We’re so glad you enjoyed a relaxing stay and found the room, spa, and amenities exceptional. Wonderful to hear everything was clean and comfortable. 16 February 2026
★★★★★ ★★★★★ Amazing rooms, unfriendly staff Henryc 12 January 2026 This was a lovely gift from our childrrn after a horrendous year. We arrived 30 minutes early for checkin to be told come back at 2pm. I explained my hubby had recently had spinal surgery and was very sore from thr drive was there anything they could do, the Receptionist didn't even look up anything just said No, come back at 2. We came back at 2pm along with a line of others and we explained again about hubby's mobility issues and he had a walking stick, with that she put us in the room the furtherest walk at the very end of a long corridor - others checking in made comments about this as they were given rooms much closer.The room.was amazing, very clean and spacious. After checkin I enquired about the pool to which we were told we had to go down a flight of stairs and walk a few 100 metres across a walkway and up and down a very windy path which was impossible for anyone with any mobility issues, we asked if there was any other way to be advised 'No'. Sadly hubby could not have a swim on a 41 degree day. We booked in for dinner and were placed by a window facing the sun, it was so hot and we spent all night killing flies. There were other areas that were more pleasant away from the windows. The food was very nice but again the staff were very unfriendly. We walked past the Reception area about 4 times throughout our stay and there was always someone complaining about something. One guest said they were placed in a room with their children in a totally different area and other guests in their party (all booked together) placed on different floors. Reception never seemed concerned. As mentioned the rooms were amazing, with a separate lounge area and great cooling. The breakfast basket was nice and adequate. Check out was strictly 'before 10' or you will have to pay more so again no friendliness or flexibility! For such a lovely place, they need to teach their staff some personable skills. Customer Experience Hi Henry, thank you for sharing your feedback. We’re glad to hear you enjoyed the room and the breakfast, but we’re sorry to hear about the challenges you experienced with check-in, mobility access, and dining. We’ve passed your comments on to the experience operator to help them improve their service. Feedback like yours is really valuable in helping ensure a better experience for future guests. 21 January 2026
★★★★★ ★★★★★ Lady Bay Resort Anne 2 February 2025 Lady Bay 'Resort wqas amazing but my experience with Red Balloon trying to get it organised was not. I was on the phone for a couple of days speaking with a lady from the Phillipines who had no idea what I was trying to explain to her as spoke little English. I had 4 vouchers to change from a Hot Air Balloon Ride to the Lady Bay Resort. The vouchers were valued at $395 each, and she was trying to tell me they were $420 each and I had to pay extra. After seriously questioning this amount she admitted that it was wrong and that they were worth $360 as bought on sale. I had to accept that, but then also told me that because we were staying on a Saturday night I would have to pay $60 extra. I would have thought that with all the dureess and hours on the phone she would have suggested a waiver, but no so I paid that! A few weeks ago I had another Red Balloon Experience which involved Swimming wi8th the Dolphins and that was also a nightmare dealing with your company. Customer Experience Hi Anne, thanks so much for your feedback. We are sorry the booking process was not as easy as it should have been. Our team are always looking for ways to improve so I really appreciate you taking the time to share your experience. We are glad you were able to enjoy your stay at Lady Bay Resort. 3 February 2025
★★★★★ ★★★★★ Recommended The view from our bedroom was excellent. Maureen 11 October 2024 The room was lovely, well positioned. Had everything we need fir a relaxing and comfortable stay. The service and meal was excellent also Customer Experience Hi Maureen, it is always great to hear about the wonderful experiences our customers have, thank you for sharing! 14 October 2024
★★★★★ ★★★★★ Recommended The room was terrific as was the restaurant James 21 May 2024 Very accessible for disabled. A very good Hotel, highly recommended Cassie Hi James, we’re delighted to hear about your positive experience! Thank you for taking the time to share your feedback with us. 23 May 2024