★★★★★ ★★★★★ Do Not Order This Class Ellen 1 February 2025 Urth Clay Studio doesn't honour bookings through red balloon and despite "looking forward to hearing from you" I was lucky to get a response to my 5th email 3 weeks after I responded within hours to the first email. The booking confirmations I was told to ignore took 9 days to arrive themselves. The experience of trying to get to go to the class alone has been awful they never answer the phone and will text you with a chat bot and gaslight you into thinking they're paying attention but they aren't. I'm quite certain if I hadn't contacted support I still wouldn't have a response. The response I have gotten indicates they didn't read any of the emails as they got the date wrong. I really thought this sounded like a fun experience but trying to get a booking has been so awful it's unlikely the class could overcome it. Customer Experience Hi Ellen, Thank you for your review. We are sorry to see that you have had some trouble making your booking. I can see you have been in touch with our team and we would love to help you getting this sorted. 2 February 2025