★★★★★ ★★★★★ Pickle ball & Lunch Tony Liuzzi 15 September 2026 Unfortunately, our experience on the day was quite disappointing. There did not appear to be enough staff available to properly service the number of people attending. When we arrived, the front-of-house staff were not aware of our booking and were also unsure about what was included in our gift voucher. We then had to wait approximately 15 minutes past our scheduled booking time before receiving our pickle ball equipment. There were also lengthy delays between activities, with one wait being around 25 minutes. We had to prompt staff to have our coffee and dessert served, rather than these being provided in a timely manner. Overall, the experience felt disorganized, and the lack of communication and staffing significantly affected what should have been an enjoyable experience. I hope the business can address these issues, particularly around staffing levels, communication between staff and ensuring bookings and inclusions are clearly understood before customers arrive. Customer Experience Hi Tony, Thank you for taking the time to share your feedback. We're sorry to hear the experience did not meet your expectations. Delays, uncertainty around booking inclusions and inconsistent service can certainly impact what should be an enjoyable day out. We appreciate your detailed comments regarding staffing, communication and the overall organisation of the experience, and we'll ensure this feedback is shared with the operator for review. Thank you again for bringing these concerns to our attention. 21 September 2026