5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
Price matchingIf you find it cheaper direct
4.2 star ratingFrom 130k+ customer reviews
To exchange your experience click add to cart and proceed to checkout.
Once there, enter your voucher number to exchange for a different experience.
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RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. That’s why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the author’s experience with a product or service. Reviews are not altered in any way by anyone other than the original author — including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
Penguin Passport is you ticket to a once-in-a-lifetime encounter with sub-Antarctic penguins. Suited up in your Antarctic snow gear, the 45 minute tour takes you onto the ice where you have the exclusive opportunity to sit among majestic King and cheeky Gentoo penguins.
The only tour of its kind in Australia, you will also have the opportunity to see food preparation and veterinary areas, as well as how the stat-of-the-art exhibit maintains sub-zero temperatures.
Please note photos can only be taken from behind the glass not in the ecounter.
No same day booking.
You must sign an indemnity form prior
Must be over 14 years of age, must not have been in contact with birds in the last 24 hours, must be able to navigate stairs and must not have suffered from the Flu/Cold/Gastro/Respiration infection in the last 48 hours
This experience takes place in Melbourne.