★★★★★ ★★★★★ Basic Ferry Ride not a Cruise Sanaz 2 May 2026 First, it felt more like a basic ferry ride than a cruise—no real atmosphere, no sense of an “experience” as advertised. Second, the duration was around 1 hour, not the 2 hours we paid for. Overall, it was very disappointing and did not match the description at all. I feel like I wasted my money. If you’re expecting a proper cruise experience, this is not it. Customer Experience Hi Sanaz, thank you for sharing your feedback. We’re sorry to hear the experience didn’t meet your expectations and appreciate you bringing this to our attention. Please reach out to us directly so we can look into what happened and assist further. 3 May 2026
★★★★★ ★★★★★ Recommended Fabulous! Michelle 30 December 2025 Great way to see the city and learn its history. Friendly staff. Customer Experience Hi Michelle, thank you for your kind feedback. We're so happy to hear you enjoyed your experience! 30 December 2025
★★★★★ ★★★★★ 2 hour Melbourne River cruise Karen 3 February 2025 Yarra River cruise was not nice. We saw industrial shipping cranes - boring. Then the staff turn off the music - our ears were enjoying something then iit stopped 🎶 You should only have the cruise to nice parts 🛥️ Customer Experience Hi Karen, thanks so much for your feedback. RedBalloon as well as our experience providers are always looking for ways to improve so I really appreciate you taking the time to share your experience. 3 February 2025