★★★★★ ★★★★★ Recommended Great Experience! Fran 9 January 2026 Had the most amazing view from our hotel room. Comfortable bed and amenities. Delicious Breakfast. Excellent customer service. Will be back!! Customer Experience Hi Fran, your feedback is important to us, and we’re so glad to hear that you enjoyed your experience! 21 January 2026
★★★★★ ★★★★★ False information Pri 18 March 2025 Request to book was rejected and information provided was hotel is booked for whole month when there was clearly availability on the website. I wouldn’t be purchasing any of these experience on website again as they can’t be used when you want to. Customer Experience Hi Pri, thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience. Some experiences do have block-out dates set by the supplier, which can limit availability. We understand this can be frustrating and appreciate your feedback. If you need help finding an alternative option, feel free to reach out, we’re happy to assist. 19 March 2025
★★★★★ ★★★★★ Recommended Great experience Chantelle 24 August 2024 Lovely room, the food was delicious and the staff were very helpful Customer Experience Hi Chantelle, thank you for your kind feedback. We're so happy to hear you enjoyed your experience! 1 September 2024
★★★★★ ★★★★★ Recommended Night at the Pullman for 2 Lois 1 July 2024 Very enjoyable. This is the second time we have had this experience. Cassie Hi Lois, it is always great to hear about the wonderful experiences our customers have, thank you for sharing! 2 July 2024
★★★★★ ★★★★★ Not instant book Cc 19 April 2024 Says instant book , which is what I need, but then can't instant book. Reading other reviews, it seems it's a con to get you to pay but then there's no rooms Mya Hey Cc, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email me at info@redballoon.com.au, I'd be happy to help. 25 April 2024
★★★★★ ★★★★★ Decline booking Nicole 3 April 2024 I also tried booking for a Saturday night and was declined even though their website still has rooms available Keerat Hey Nicole, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve and assist you. Could you please email me at info@redballoon.com.au, I'd be happy to help. 4 April 2024
★★★★★ ★★★★★ Bad availability Shelley 15 January 2024 I purchased this accommodation for a night away for our anniversary. Have tried 3 times now to book a Fri or Sat night and have been declined by the hotel each time stating no availability. I have checked the hotels website and there were rooms available. Cassie Hi Shelley, thanks so much for your feedback - We are always looking for ways to improve so I really appreciate you taking the time to share your experience. If you could reach out to our Customer Service team at info@redballoon.com.au we would be happy to assist you. 17 January 2024