★★★★★ ★★★★★ Majura Pines Tree Ropes Course Kirstie 17 January 2026 We were gifted this experience and the vouchers came through individually. I attempted to redeem all four however, only the adults were confirmed. This caused an issue that required me to call red balloon in order to have my kids join the experience. I was informed that I should have added the kids to the adult booking (not quite sure how I was meant to do that and it wasn't obvious). While redballoon sorted the issue, having been on the phone with them for 40mins, we missed the start of our experience. We were fortunate that Majura pines was super accommodating and move is into the next session. The experience itself was great however, the process to redeem these vouchers individually was frustrating as it wasn't a 'family voucher' and the need to redeem the children with the adult wasn't clear. I'd absolutely recommend the experience, just don't go through red balloon for a voucher. Customer Experience Hi Kirstie, thank you for sharing your feedback. We’re glad to hear you enjoyed the experience itself and that Majura Pines were accommodating. We apologise that the kids’ vouchers failed to redeem and caused delays. We’ll be reviewing this internally to understand why it happened. 21 January 2026