★★★★★ ★★★★★ Is this resolved for future customers ? Paul 20 January 2026 Hoping this issue is resolved as I have booked tickets for Sunday 25 Jan 2026. I was also unable to assign a name to each individual in the booking process. I rang the 1300 number for red balloon but the person refused to tell me if the issue had been resolved. Red Balloon staff : If there are specific conditions or a complex process to follow then please ensure that is documented and clearly visible. If a customer needs information they should not have to read out the voucher number to get that help. Also - Why are kids activities not available during the week during school holidays ? Customer Experience Hi Paul, thank you for your feedback. Each voucher does not need a name assigned individually, the entire booking can be made under one person, so this isn’t an issue. Regarding the kids’ activities, the experience page does not indicate any weekday restrictions during school holidays. Please reach out to us directly with where you saw this information so we can look into it further. 21 January 2026
★★★★★ ★★★★★ Why can't I give 0 stars. Sean 23 November 2025 Where to start. Process was a pain to purchase them sites kept crashing. Went all the way to Luna Park and tickets were not allowed. I bought 4 tickets didn't give me options to fill names in for each ticket holder so went under my name. Got to the gate and only I could enter because only i was listed. If this is how tickets are to be used maybe don't allow bul purchasing as you don't have an option to put more then your own name on. Ultimately lost 220 dollars as I couldn't enter the park for my daughters birthday weekend without her and her friends. Absolute joke and will not recommend or use ever again Customer Experience null 2 December 2025