★★★★★ ★★★★★ Recommended EXPERIENCE NOT AS ADVERTISED Julie 1 November 2025 Arrived at the venue 45 mintues early, waited only after making many enquiries with staff onsite working at the Farm, that there were no carriage rides operating from the site that we were instructed to meet, and the new location was 20 minutes away. They lied about contacting me with the change in venue as I did not received any updated text messages, phones or emails. When we arrived at the new location there was no indication of the ride nor did staff know what was happening. When we did sight a horse and carriage, we then had to presume that it was our intended activity, as the carriage driver was preoccupied on her mobile phone, and ignored by walking off and leaving to wait at the carriage. We were not properly greeted nor was there any instructions on how to mount the carriage - no assistance for eldery customers (my parents struggled to get onto the carriage). As paying customers - we felt very ignored and the ride only lasted 30 minutes - as the driver appeared inconvenienced by the booking. I wouldn't recommend this experience to other paying customers as there was a lot of unnecessary stress and there was nothing in value in the horse as we basically went up the dirt and turned into the bush and came back. Future customers be aware - we fitted into the other horse tour that were dropping off customers to various wineries. It appeared that we were only a gap of time filler, while the other guest were wine tasting. Customer Experience Hey Julie, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. I’ve passed your valuable feedback through to our experience operator so improvements can be made. We really appreciate you taking the time to provide feedback. 3 November 2025
★★★★★ ★★★★★ Bad experience Jess 7 September 2025 We travelled 2.5 hours from Sydney for Father’s Day. Got a text about 1 hour and 20 minutes prior to our time slot to move our appointment up (which was impossible considering our long commute). Was offered a later booking (almost 2 hours wait -which was the shortest wait offered) but we had to drive to a new location so that added to our miles too. There was a lot of miscommunication and we ended up not going ahead with it and it spoilt our day. Disappointed in our dealing with the staff too, as that made the situation much worse than it could have been. Resolved with a refund but really inconvenienced with our travel and not having to experience the ride. Customer Experience Hi Jess, thanks for your feedback and sharing your experience. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation and you were not able to participate in your Father's day experience. Your feedback has been sent through to our experience provider so improvements can be made for future experiences. 9 September 2025