★★★★★ ★★★★★ Red Balloon got my booking wrong Peter Grigg 15 September 2026 I submitted my booking request for the Golftec experience with a specific date and time. Didn't receive confirmation from Red Balloon for 3 days, and then received an email on a Monday morning that I was booked in that day...2 days before my requested day....no communication explaining whatsoever from Red Balloon. Ended up arranging a convenient time directly with Golftec who were great. Customer Experience Hi Peter, Thank you for your feedback. We're sorry to hear there was confusion around your booking request and that the confirmation did not reflect the date and time you had originally selected. As bookings are confirmed by the experience provider, it appears the reservation may have been inadvertently confirmed for the day it was being processed rather than for your requested date. We understand how frustrating this would have been, particularly when arranging time for an experience. We're pleased to hear the team at Golftec was able to quickly rectify the issue and find a suitable alternative. Thank you for taking the time to share your experience, as feedback like this helps us identify opportunities to improve the booking process and communication for all customers. 21 September 2026