• This experience is 90 minutes in duration
• Please arrive 15 minutes prior to the start of the experience

Regular operating hours

• Mondays, Tuesdays. and Wednesdays from 10am to 6pm
• Thursdays, Fridays, Saturdays, and Sundays from 10am to 8pm

Vivid Sydney operating hours

• Mondays, Tuesdays, and Wednesdays from 12pm to 8pm
• Thursdays and Fridays from 12pm to 10pm
• Saturday from 10am to 10pm
• Sunday from 10am to 8pm

• Bookings are essential
• Children three years old and younger can enter free of charge
• Food and drinks are not permitted inside the venue
• This experience is suitable for all ages
• Children under 12 years old must be accompanied by a paying adult over 18 years old
• Pets are not allowed
• Participants are expected to respect other visitors' privacy when taking photos
• Certain areas of this experience are wheelchair accessible, please contact the experience provider in advance
• Lockers are available for storing bags and personal items
• In the event of unforeseen circumstances that cause the venue to close, participants will be rescheduled or given a full refund
• Available from 10am to 10pm on the Kings Birthday
• Participants with heart conditions, epilepsy, severe motion sickness, claustrophobia or other conditions that are worsened by varying light and sound should consult a physician prior to booking
• In the event that participants begin to feel dizziness, motion sickness or disorientation they should notify a staff member immediately

• Change your booking up to 24 hours before the start time of your experience
• Changes are not permitted within 24 hours of your experience
• Late arrivals or no shows may result in you forfeiting your experience
• This experience is strictly non refundable

Spectators are not permitted.

This experience runs in all weather conditions.

Prams are not allowed in the experience due to limited space but can be parked at the entrance.

This experience is located on Level 5 at the Westfield Sydney on Market Street Sydney, New South Wales AU 2000.