★★★★★ ★★★★★ Recommended EXPERIENCE NOT AS ADVERTISED Julie 2 November 2025 Arrived at the venue 45 mintues early, waited only after making many enquiries with staff onsite working at the Farm, that there were no carriage rides operating from the site that we were instructed to meet, and the new location was 20 minutes away. They lied about contacting me with the change in venue as I did not received any updated text messages, phones or emails. When we arrived at the new location there was no indication of the ride nor did staff know what was happening. When we did sight a horse and carriage, we then had to presume that it was our intended activity, as the carriage driver was preoccupied on her mobile phone, and ignored by walking off and leaving to wait at the carriage. We were not properly greeted nor was there any instructions on how to mount the carriage - no assistance for eldery customers (my parents struggled to get onto the carriage). As paying customers - we felt very ignored and the ride only lasted 30 minutes - as the driver appeared inconvenienced by the booking. I wouldn't recommend this experience to other paying customers as there was a lot of unnecessary stress and there was nothing in value in the horse as we basically went up the dirt and turned into the bush and came back. Future customers be aware - we fitted into the other horse tour that were dropping off customers to various wineries. It appeared that we were only a gap of time filler, while the other guest were wine tasting. Customer Experience Hey Julie, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. I’ve passed your valuable feedback through to our experience operator so improvements can be made. We really appreciate you taking the time to provide feedback. 3 November 2025
★★★★★ ★★★★★ Bad experience Jess 7 September 2025 We travelled 2.5 hours from Sydney for Father’s Day. Got a text about 1 hour and 20 minutes prior to our time slot to move our appointment up (which was impossible considering our long commute). Was offered a later booking (almost 2 hours wait -which was the shortest wait offered) but we had to drive to a new location so that added to our miles too. There was a lot of miscommunication and we ended up not going ahead with it and it spoilt our day. Disappointed in our dealing with the staff too, as that made the situation much worse than it could have been. Resolved with a refund but really inconvenienced with our travel and not having to experience the ride. Customer Experience Hi Jess, thanks for your feedback and sharing your experience. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation and you were not able to participate in your Father's day experience. Your feedback has been sent through to our experience provider so improvements can be made for future experiences. 9 September 2025
★★★★★ ★★★★★ Recommended Incredible! Marina 27 May 2025 We had an incredible experience! I was quite nervous to start but the team were so reassuring and kept checking in throughout the ride. My horse Hunter was super sweet and calm! The trail was beautiful and staff were amazing! Customer Experience Hi Marina, it is always great to hear about the wonderful experiences our customers have, thank you for sharing! 1 June 2025
★★★★★ ★★★★★ Absolute waste of money Natalie 4 October 2024 The staff were overheard swearing on the phone before our ride about staff shortages. The ride itself was the most boring thing I’ve done. The horses only walked, so it’s suitable for first timers but boring if you have a little bit of experience. The entire ride, the instructor was on the phone trying to organise more staff to come in. The farm was a mess with crap lying around everywhere. Absolute waste of money Customer Experience Hey Natalie, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email me at info@redballoon.com.au, I'd be happy to help. 7 October 2024
★★★★★ ★★★★★ Recommended So much fun! Olivia 19 June 2024 [Employee of redballoon] Had an awesome time with friends doing this horse ride experience, the instructors were fabulous and made us feel safe. Would recommend going in the morning as it was nice and cool! Keerat Hi Olivia, thanks so much for your valuable feedback. We are so happy to see you enjoyed your experience! 19 June 2024
★★★★★ ★★★★★ Recommended Lovely ride with a great view Sarah 5 June 2024 Lovely walk on horseback. The property had lots to look at and the staff were lovely. Very little of the walk was done in a vineyard - most of it was just on a trail. Keerat Hi Sarah, thank you for your feedback. We appreciate your kind words and are thrilled to hear about your positive experience! 5 June 2024
★★★★★ ★★★★★ Recommended Horse riding was great for inexperienced and begin Peter 4 February 2024 Good for inexperienced and beginners, well looked after and safe
★★★★★ ★★★★★ Recommended Relaxing and great guides Brendan 22 January 2024 Perfect end to the weekend. Tour was just my wife and myself. Very relaxing and views were great. Our horses were calm and easy to ride. The tour guides were great to chat with. Would definitely recommend.
★★★★★ ★★★★★ Recommended Awesome experience Shaey 13 January 2024 We loved the trail ride experience. Our guides were amazingly friendly and made us feel comfortable and confident with the horses. The ride was scenic and beautiful. Would love to do it again.
★★★★★ ★★★★★ Recommended Horse Riding in the Hunter Valley Alicia 26 November 2023 Was a great time! The guides were lovely, and the horses beautiful. Hadn’t been horse riding for many years, so was good to do a nice easy walk.