★★★★★ ★★★★★ Lunch at the Restaurant was horrible Chris 13 June 2026 When we arrived at the restaurant, we were told quite clearly "you have two courses, and 2 complimentary drinks. All drinks except Spirits and Alchohol". We waited 20 minutes to then get to place our order after we went to the counter to chase them up. We then waited another 30 minutes for the entrees having ordered two sparkling wines. The Caviar on the entree was chewy and almost was unbreakable between teeth. We asked if we could pay for three extra glasses and take the bottle (we had done this once before about 2 weeks ago) and this was refused. So we said we would take the two complimentary and then purchase 2 more at the end of the meals. About another 45 minutes, i went inside (we were seated outside) to find out where our mains were. The response from the waitress was that they had not put them through yet, but would now. Waiting another 30 minutes for our mains to come by now we had been at the restaurant far too long, we ordered the additional 2 drinks to be ready for when we finished eating and could go with the drinks into the bathing (this was allowed). Without the drinks, and the meal finished i again ventured in to follow up where our drinks were and ensure everything was settled and we also wanted 2 waters. They handed me a bill for $118? It was then explained that they gave us champagne, which was not included into the package was was only discounted for the 2 - but the other two being prepared were $64 for 2 glasses. Its not a special champage, it is Veuve which you can buy at Dan Murphys for $80 a bottle. So their bill came to 2 x at half price and 2 for $64. At no time did they warn us that the champagne was not included, and was only discounted. the time to prepare meals was extraordinary, arriving at 1 it was nearly 4 by the time we got into the bathing, the sun was dropping at the air was cooling. It made the whole experience absolutely horrible. We have been to Alba many times, and normally would choose it over Peninsula Springs, but this was just a shockingly bad experience which made for a terrible day. Customer Experience Hi Chris, we’re really sorry to hear about your experience, especially as it sounds like you’ve enjoyed this experience in the past. We understand how frustrating the delays, confusion around inclusions, and overall outcome would have been. We’ve passed your valuable feedback through to our experience operator. We’re always looking for ways to improve, so I really appreciate you taking the time to provide feedback. 14 June 2026
★★★★★ ★★★★★ Recommended Alba Spa Bathing & 2 Course Dining for 2 Leonie 24 May 2026 My kids gave me this voucher for my 60th Birthday. It was very easy to redeem & the experience at Alba was wonderful. It's such a beautiful & tranquil place and the food was incredible. Highly recommend. Customer Experience Hi Leonie, thank you for your kind feedback. We're so happy to hear you enjoyed your experience! 25 May 2026
★★★★★ ★★★★★ Recommended Amazing Alba Thermal Springs & Dining Experience Andrew 3 May 2026 Spent my birthday evening at Alba Thermal Springs with a Spa Bathing & 2 Course Dining for 2 experience and it was absolutely fantastic. The venue & facilities are first rate, all of the staff were very friendly, and the food amazing. This will be an experience to remember. Customer Experience Hi Andrew, Thank you for celebrating your birthday with us! 🎉 We’re thrilled to hear you loved the Alba Thermal Springs experience, from the beautiful facilities and friendly staff to the delicious dining. It’s wonderful to know it was such a memorable and special occasion. 3 May 2026
★★★★★ ★★★★★ Recommended Alba Hot Springs. David 15 December 2025 Fantastic afternoon and evening in a world class facility. Customer Experience Hi David, Thank you for taking the time to share your review! We’re thrilled you had a fantastic time and enjoyed your experience. 15 December 2025
★★★★★ ★★★★★ Great Experience, misleading T&C’s from redballoon Luke 15 December 2025 The experience itself was great, but RedBalloon’s booking process and terms and conditions were misleading. I would return to the spa, but not via RedBalloon. There was no mention in the listing or terms and conditions that Saturdays in December were unavailable. Only after attempting to book was I told my chosen Saturday was blocked. This forced us to attend on a Sunday evening instead. The spa is 1.5 hours away and open until 10pm, but we had to leave early, missed part of the experience, and got home late on a work night, something that would not have happened with a Saturday booking. RedBalloon were unhelpful when this was raised and did not take responsibility for the lack of clarity. Customers should not be discovering major booking restrictions only after they’ve paid. Customer Experience Hi Luke, Thank you for sharing your experience. We’re very sorry for the inconvenience caused by the booking restrictions and the impact on your plans. Your feedback has been escalated to our experience provider who provides the dates for their experience for review, and we’ll work with our team to improve clarity in listings and terms. 15 December 2025
★★★★★ ★★★★★ Recommended Excellent experience. Mirko 25 November 2025 My wife and I had wonderful time and experience at ALBA Springs,and we would like to come back sometime in the future. Customer Experience Hi Mirko, it's great to hear about your positive experience. Thank you for sharing your feedback! 2 December 2025
★★★★★ ★★★★★ Recommended 9.9 / 10 Matthew 29 August 2025 Alba never got back to me in a private email, so I’ll post it here hoping they see it. Hey there, I just wanted to take a moment to write some feedback about my experience on Saturday night. I’ve never been to your establishment before and boy was it beautiful. Mostly every interaction I had with someone was soft, gentle and calming. I had purchased from red balloon and was explained about what my package included. Was allowed to attend dining in my dressing gown which I thought was awesome. And was told we could get back into the water after dinner. Entering dining I was asked for sparkling or still water. I opted for sparkling water. The meals were incredible. Every dish. Stunning. When we finished up we were ready to head off and the lady at the desk said 1 sparkling water? And started processing payment. I explained I didn’t have anything on me to pay, was all in the lockers. She said quite abruptly, one of us would have to stay there as the other went to get payment method. Now, my feedback here isn’t about paying for a sparkling water. I mean I had just spent $ on the evening. What’s it to me to pay for a water. It’s that, in that moment. I was made to feel like I had done something wrong. When I got back with a card, the man tried to make light of the situation and possibly about the tone in which the lady handled the situation by jokingly saying that my partner is safe and is free from being held hostage. The gentleman was fun and I don’t have a problem with those comments. He was doing his best. I jokingly said back, yeah, held hostage over a sparkling water, trying to express the ridiculousness of the situation. He also explained that sometimes they have guests not pay for meals. We paid for the water, jumped back in the pools and had an awesome night. I just can’t help but think that, my experience would have been absolutely flawless if it wasn’t for this little thing. I didn’t know I should bring a card to pay for anything for dining. I thought I’d pay on the way out. I also don’t understand why or how it wouldn’t be beneficial to the business to have a card on hand, assigned to my wrist band. Allow me to spend like crazy using my wrist band and then charge it back to my card on file. I mean we later saw people in the pools with wine glasses so I would have happily walked past a mobile bar and tapped my wrist band for a wine, I definitely would have spent more if that was available but ultimately. I wouldn’t have had to be made to feel like a possible thief after having a beautiful dining experience. Wanted to share this as to maybe help any future guests. Ultimately and simply. To advise the guest to make sure to bring a form of payment to the dining room, would have resolved the issue also. I’m just an anxious person and things like this affect me more than it may anyone else, if it wasn’t for my partner and maybe the hot water relaxing me, I might have left due to the embarrassment I felt. Again, a stunning experience, just a minor hiccup than could have made it perfect. Kind regards Customer Experience Hi Matthew, Thank you for your thoughtful feedback. We're so glad you enjoyed the experience overall and appreciate you highlighting both the positives and the area it fell short. We're sorry for the discomfort caused and will send this onto the supplier of the experience to make sure they take this on board to improve how they support guests in similar situations. Your insights are truly valued. 1 September 2025
★★★★★ ★★★★★ Recommended Blissful Ennio 3 August 2025 Relaxing and regenerating, blissful time with blissful food! Customer Experience Hi Ennio, it is always great to hear about the wonderful experiences our customers have, thank you for sharing! 5 August 2025
★★★★★ ★★★★★ Recommended Tip top first time visit to Alba Lou 29 September 2025 First time visiting Alba after many years of visiting the Hot Springs across the road. We had a dine and spa visit over 4 hours. I'd only ever heard good things about Alba so was prepared to be wowed. It does look a bit like a prison when you drive up so that was interesting. But, once inside it's quite modern and there's plenty of space. The pools are far enough apart that you don't feel top hemmed in. It's been planted out really well using indigenous plants. The lighting is good and the pools seem well maintained and it's extremely clean. Our 2 course meal was lovely, good quality local ingredients apparently and the wine list was actually quite reasonable using local wineries too which is always a good touch. The only thing I'd say is that the 2 course meal took 1 hr 40 mins in total due to the service being slow and the sides not turning up until after we'd finished the main meal. That all said, the food was of a high standard and absolutely delicious. Positives: definitely less swamped than their neighbours. I'd say more adult as well. I like that there is a medical alert button at each pool. The aesthetic is good and the restaurant was of good quality. Negatives: None really. I'd never hold mediocre service against a restaurant, it's not the end of the world, the meals themselves were great and it all depends on the variables of the night. Would I return - most definitely. Customer Experience Hi Lou, your feedback is important to us, and we’re so glad to hear that you enjoyed your experience! Thank you for sharing. 13 October 2025
★★★★★ ★★★★★ Recommended Outstanding Sonia 11 September 2025 Loved this wonderful place. A true experience of relaxation! Restaurant was superb! Had one of the best meals ever Customer Experience Hi Sonia, it is always great to hear about the wonderful experiences our customers have, thank you for sharing! 14 September 2025