★★★★★ ★★★★★ Recommended Kennigo 2 might stay Carolyn 23 August 2025 What a great hotel in a fantastic location. The courtyard room was lovely. A special mention to the staff in the cafe they were brilliant. The included breakfast was delicious, great coffee too. Some front desk staff could be more friendly and attentive. Customer Experience Hi Carolyn, it is always great to hear about the wonderful experiences our customers have, thank you for sharing! 24 August 2025
★★★★★ ★★★★★ More like a hostel than a 4 star hotel Sarah 5 September 2023 This is not an experience I would recommend! I booked this package a few weeks back for a short trip to Brisbane and was very much disappointed, so much so I checked out after the first night and booked a new hotel. We arrived in the afternoon and was greeted by a welcoming entrance and check in was easy and as expected. Then we got to our room, a room that was stated as being “the perfect respite for those needing a little break” and as having “oodles of understated elegance” which could not be further from the truth. The room was dark and dingy, felt unsafe and worst of all, was unclean. We were in a ground floor room which was basically opened the elements and within ear shot of both the reception and next door to the gym. The room was covered in dust and looked as though it hadn’t been used or cleaned in months. The mini bar looked as though it had been picked up from street hard rubbish and the “tea and coffee making facilities' and 'coffee pod machine” comprised of a lonely kettle stuffed in a cupboard splattered with something sticky. We went to reception and asked if we’d been put in the correct room and was told it was correct. Unfortunately, we had dinner reservations which we couldn’t move and had to leave so decided we would just have to make do for the night. That night we were woken up by what seemed to be drunken and rowdy people in the reception at around 3am who continued to make noise for over and hour later. I finally got back to sleep only to be woken again at 6am by grunts from gym goers through the paper thin walls beside me. As breakfast was included, we decided we would have breakfast and plot our next move which is about the only pleasant experience we had in this hotel. The breakfast staff were lovely and the food was well presented and quite nice. After breakfast we proceeded back to reception to advise of the cleanliness of the room, the loud noise from the night before and request a new room if one was available. To which we were advised they could move us to another room on the ground floor which was closer to reception or send a cleaner to our room. By this stage I just want to get out of this place so I advise we’ll just check out and find another hotel. The reception staff were quite graceful about this and offered a refund for the second night which I Thankfully accepted, called Red Balloon to advise and confirm refund which I was advised would take 10 days to process (3 weeks on, I'm still waiting), booked another hotel and checked out.