★★★★★ ★★★★★ No heating freezing cold Nathan 20 July 2026 We stayed in the Frankie tiny home and regretted our decision as the heater in the cabin was broken and was not fixed and remained broken for both nights in freezing cold weather. We contacted the suppliers and the host and the issue was not fixed please confirm that they have fixed this problem before you go through what we did. Cassie Hey Nathan, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. We'd love to get a better understanding of what went wrong so we can improve. Could you please email us at info@redballoon.com.au, we'd be happy to help. 22 July 2026