★★★★★ ★★★★★ Recommended Our go to place when in Sydney Jane 25 February 2026 We use this Red Balloon experience every time we stay in town. Room and facilities second to none. Central and easily accessible by public transport. Highly recommended. Customer Experience Hi Jane, thank you for your lovely feedback. We're delighted to hear you enjoyed your experience! 25 February 2026
★★★★★ ★★★★★ Recommended overnight City escape Kev 8 January 2026 location in World square is brilliant great room good size the Gold Class screening at 9pm allowed plenty of time to get lunch visit the rocks allow for a latet dinner Customer Experience Hi Kev, thank you for your kind feedback. We're so happy to hear you enjoyed your experience! 21 January 2026
★★★★★ ★★★★★ Jet engine air con noise Cathy 2 December 2025 Hotel good location. Clean room but in a wing where external air conditioning noise was loud all night. Needed ear plugs...never again. Very poor nights sleep. Obviously the flight crews staying were in a quieter section. Breakfast quite a good range of offerings. Customer Experience Hi Cathy, I am sorry to hear that you didn't enjoy your experience. I’ve passed your valuable feedback through to our experience operator. We’re always looking for ways to improve, so I really appreciate you taking the time to provide feedback. 2 December 2025
★★★★★ ★★★★★ Recommended Sydney getaway Kelly 7 June 2025 We headed to Sydney to see a show. Decided to use our Red Balloon voucher for accomodation. We got the Airlink train to the city, our hotel was only a 5 min walk. Room was great, staff were exceptional. Enjoyed our welcome drink in the resident bar and plenty of choices for breakfast too. Gold class movie tickets were delivered to our room. Cassie Hi Kelly, thank you for your feedback. We appreciate your kind words and are thrilled to hear about your positive experience! 8 June 2025
★★★★★ ★★★★★ Recommended Great motel Lee 12 March 2025 Great location. Friendly staff. Foyer smelt divine. Great block out blind in room. Cider bar was great too. We were surprised with a bottle of wine and a card for our 25 year wedding anniversary. Would love to stay here again Customer Experience Hi Lee, we’re so happy to hear about your positive experience! Thank you for taking the time to share your feedback with us. 12 March 2025
★★★★★ ★★★★★ Not happy Jeff 14 October 2024 I won this experience. It was a stay at Rydges and gold class movie tickets. I booked it 3 months ahead. When I got there they couldn’t supply me with the movie tickets. Then I get home and find I have been charged over $400 for my experience Customer Experience Hi Jeff, thank you for your feedback. We're sorry to hear about the issues you experienced with your booking and the unexpected charge. We understand how disappointing this must be and would like to assist you further. Please reach out to our customer support team on info@redballoon.com.au, we'd be happy to help. 14 October 2024
★★★★★ ★★★★★ One Night City Escape with Gold Class Movie Ticket Jenny 14 October 2024 When booking into the hotel we were informed they didn’t have any tickets available and would email them to us once they received them. We still went along to the movies and paid for it ourselves. On the way back to the hotel, we got a call from reception to say that the agent that checked us in forgot to give us the tickets. After explaining that the agent said the hotel didn’t have any at present, she replied they are here in an envelope. No sorry or anything! Customer Experience Hi Jenny, thank you for your feedback. We're truly sorry to hear about the confusion with your tickets during your stay. It's disappointing to learn that this affected your experience, and we appreciate you bringing it to our attention. Please reach out to our customer support team on info@redballoon.com.au, we'd be happy to assist you further. 14 October 2024
★★★★★ ★★★★★ One night city escape Pri 5 October 2024 I stand by my previous review. Would not recommend the use of Red Balloon vouchers. The booking process with hotel was frustrating. Email was sent prior to booking with date of stay but once booked it was rejected due to block out dates! Block out period noted on Red Balloon was for 2022! After a complaint was raised booking was confirmed. Whilst checking into the hotel was charged again for the room although it was paid using the voucher. An apology was provided by providing a free drink voucher which looked like it was previously used. All in all an experience not worth repeating. Customer Experience Hi Pri, thank you for your feedback. We’re sorry to hear about the challenges you faced with your voucher and the booking process. Your concerns are important and we are always looking for ways to improve so I really appreciate you taking the time to share your experience. 6 October 2024
★★★★★ ★★★★★ Outdated Hotel needs some attention. Bianca 13 September 2024 No where to park outfront as Coach Area (we still pulled up though to checkin), Great reception on arrival, Outdated Hotel, needs some touch up, Whilst in the shower on the other side of the bathroom beneath the bath tub it leaked very bad plus the tap was leaking, Bling broken in room & was call the Executive King (understatment) Breakfast area was way to small to accomodate the hotel capacity & staff were not attentive. Expensive accomodation that is over rated for how it is advertised & wont be staying htere again. Unfortunately Red Balloon have very limited accomodation for 1Night to use Voucher & not happy it was wasted on this Hotel. Customer Experience Hi Bianca, thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience. 15 September 2024
★★★★★ ★★★★★ Recommended Great experience with red balloon Brooke 17 May 2024 The experience as great at what was offered however we had an issue with the hotel itself. When we arrived the supervisor on the day stated we had free parking and then when checking out we were told we needed to pay for parking, had we of known this we wouldn’t of used the parking. They weren’t nice about the whole issue or believed what the supervisor had stated, I would not stay at this hotel again but the experience was good. Cassie Hi Brooke, thank you for your feedback. We appreciate your kind words and are thrilled to hear about your positive experience! 17 May 2024