★★★★★ ★★★★★ Recommended Easy! Natasha 18 July 2025 Easy process, I booked date and time with red balloon, was emailed the ticket. Accessed all 3 venues with the one ticket no hassles. I had a great day out with my daughter, super easy and stress free! Customer Experience Hi Natasha, thank you for your kind feedback. We're so happy to hear you enjoyed your experience! 20 July 2025
★★★★★ ★★★★★ I wish I could say things went smoothly... Janelle 4 May 2024 I had everything organised that were were going to do in Sydney through this app. Unfortunately, after paying for 3 of us to do 4 x activities each, we arrived at our first experience to find that the booking confirmation got stuffed up and the system had taken our money without booking. In the end, we had to get a full refund (except for one of the tickets that did randomly process correctly) and ended up paying for our tickets at the experience, at full price instead of the discounted price that I'd originally paid. Pretty lucky and really doesn't make me trust or want to use this app again. The person I spoke to about sorting this was brilliant and had it sussed quickly for us, so very much appreciate that. Just a bit stressful and a bit of a shame. Cassie Hi Janelle, thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience. 5 May 2024
★★★★★ ★★★★★ Wildlife and sea aquarium with problems Natalie 22 February 2024 I don’t have any pictures. Because of the stress from red balloon. Our tickets were not sent properly by red balloon and we missed two other attractions because I had to ring red balloon and wait for two hours for it to be settled So we got ripped off and we were disappointed and and ruined our day We hope to be given a voucher as a compensation Keerat null 25 February 2024
★★★★★ ★★★★★ Confusing and long winded way to use voucher. Joe 8 January 2024 so I exchnaged a voucher for credit to buy this package.. no real issue there it worked well. after putrchasing this voucher I didn't know I then had to activate and book a day and time to use the voucher and that it would be handed off to a 3rd party company to then accept the booking and give me new voucher codes. to top this off the process mostly had to be done 5 times in a row. It was 45 minutes of faffing about on a phone screen to get in a virtual queue with a real queue in the hot sun in Sydney city. I think I'll just go back to using cash as it's easier than using this convoluted system
★★★★★ ★★★★★ Recommended Penguins were the star of show Ashn 17 October 2023 Our Sea Life Aquarium was full of entertainment and education. Kids could not have enough of sea creatures, and penguins in particular, its a must do activity there. The venue had variable lighting throughout to highlight the creatures. Walkways were very organized and crowd-friendly.
★★★★★ ★★★★★ Recommended I love all fishes Ivan 12 October 2023 I love all animals there and the place really clean and staff are really kind
★★★★★ ★★★★★ Recommended Two attraction pass Sydney Aquarium and Wild Life Simone 3 October 2023 We had an amazing time! Was great to pre book time in advance and go straight in when we arrived. We had to purchase an extra ticket as our Red Balloon vouchers only covered 2 people. The staff at the venue were helpful and helped me out quickly.
★★★★★ ★★★★★ Recommended Great experience Matty 24 September 2023 Great experience, very easy scan code on phone straight into sea life aquarium and wild life Sydney.
★★★★★ ★★★★★ Amazing day out with my little man Trisha 2 September 2023 We had a ball so many fun pictures Would recommend highly
★★★★★ ★★★★★ Poor experience Julie 28 August 2023 I ordered my tickets via red balloon and received the confirmation email. When I arrived at the aquarium I clicked on download my tickets which took me to a blank screen. I then had to go to the kiosk area and wait to be served for someone to assist me. You need to ensure it is a seamless experience. Cassie Hey Julie, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. Please feel free to contact us should you require any assistance. 28 August 2023