★★★★★ ★★★★★ Recommended The perfect place Julie 19 November 2023 Blackbird is the perfect place to relax, unwind and forget about the world. Victoria and Kate exceeded our expectations in service.
★★★★★ ★★★★★ Poor customer care Nikki 26 September 2023 I have submitted my feedback a number of times, and it continues to be removed, however I will continue to submit it as it is important for people to know. My husband bought be this as in hopes of a mental reset after a particularly bad time. We tested positive for covid the morning we were due to arrive. The customer service and care for their guests and staff was absent. We were offered partial credit, however we’re asked to pay an additional cancellation fee for a massage and the restaurant. We explained our situation, having to forego the cost of return flights and child care arrangements, in addition to electing to not put the health and safety of those at the resort at risk. What should have been a relaxing weekend away turn out to be additional stress and headaches we did not need. James was very oppositional and unpleasant to deal with. We decided the fight was not worth the effort and I’ve resorted to leaving feedback to help future guests. Make sure you read the cancellation policy and every other policy to save you unnecessary issues. Cassie Hey Nikki, thanks for your feedback. Great customer experience is incredibly important to us so we're deeply sorry to hear your experience has fallen short of expectation. Unfortunately some Experience Operators will incur a cancellation fee depending on time of cancellation. I am sorry to see this was the case for your booking. It is always disappointing to hear negative feedback but we thank you for taking the time to provide this. 2 October 2023