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Our price guarantee.
The RedBalloon Promise
RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then we’ve got you covered. Simply exchange online or contact our Customer Experience Team and we’ll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and we’ll match it.
Gift card & gift voucher expiry
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. That’s why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the author’s experience with a product or service. Reviews are not altered in any way by anyone other than the original author — including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.
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Other things to note
The funds for the first payment will need to be available at the time of purchasing. If you are a new Afterpay customer, the first payment will be made immediately at checkout, with following payments occurring over the next 6 weeks. Once you've been an Afterpay customer for more than 6 weeks, for orders under $500 the first payment is made in 14 days and the final payment in 8 weeks.
Refunds can be processed and payment plans cancelled if your request falls within Redballoon's refund terms and conditions.
If you fail to make a payment, Afterpay will charge a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
When your blindfold comes off you will find that you have just survived a simulated aircraft crash! During this team building event you will find yourself ‘stranded’ in the bush, just 60 minutes from Brisbane. Your team now completes a series of challenges to find out who has the will to survive!
When you arrive for your team building adventure you will be briefed and given only a little information on the day’s surprise events. Your team is then blindfolded and transported to the aircraft site in the bush.
Here you are ushered into a plane and once seated the captain’s voice will welcome you on board. Then…wait, the plane seems to be experienced some difficulties! Your team will be taken through a fun simulated aircraft adventure scenario before arriving safely on the ground.
Your team must now complete a series of adventurous challenges in order to navigate back to civilisation! In teams of approximately 10 you will race against each other to find survival items such as food, weapons, hunting tools, and complete set tasks that have been tailored to the objectives of your group.
Challenges can be as much fun or realistic as desired, targeting the strengths and weaknesses of your team. Xtraverse and Forest Minefield are two examples of challenges you might face on the day. In each of these dynamic forest games, your objective is to cross over to the other side of a designated area as a team. In one challenge you need to cross using a controlled traverse method, transporting all of your equipment in a dynamic race against the other team. The other challenge will see you crossing a minefield by utilising lengths of timber and rope. This encourages initiative and team planning. Will you take the short or the long way across?
The challenges can be tailored to bring out the psychological and physical aspects of survival in your team members and you will learn real-life survival techniques are practiced by the SAS. You can follow the challenges with any number of activities that are available around the immediate area, depending on your objective. Who has the survival instinct?
This experience can take place on any day of the week or weekend, by appointment only. Bookings are essential and are subject to availability. The duration of your team building experience will be approximately four hours. Please contact us to inquire about extended times and prices.