Back to Top
Loading...

Voucher Expiry and Extensions

  1. Voucher Expiry
  2. Extension of Vouchers
  3. Related Topics

Voucher Expiry

Expiry Dates

RedBalloon gift vouchers must be used within 6 months or 12 months of purchase, depending on the voucher type:

  1. Experience Vouchers purchased prior to 1st December 2010 - must be used (date booked and experience taken) within 6 months of purchase.
  2. Experience Vouchers purchased from 1st December 2010 - must be used (date booked and experience taken) within 12 months of purchase.
    1. A 30 day grace period is applied following the expiry date. During the grace period, if the cost of the experience has increased since the initial purchase you will be required to pay the difference.
    2. The Experience must be booked and taken within the 30 day grace period.
    3. Vouchers cannot be redeemed past the 30 day grace period.
  3. Range vouchers - must be activated (date booked and experience taken) within 12 months of purchase.
  4. Gift Certificates/Cards - must be used within 12 months of purchase.

Note: The expiry date of the original voucher is always maintained, even when exchanged for RedBalloon Account credit.

View our full Terms and Conditions »

Where to find the Expiry Date

Expiry Date

< Back to Top

Extension of Vouchers

Conditions for Extension

If you have an Experience Voucher:

  • If your Experience Voucher expired LESS THAN 30 DAYS ago, a 30 day grace period from the date of expiry may be applied on request. Note: you may be required to pay the difference in cost if the experience has increased in price since your initial purchase.
  • If your Experience Voucher expired MORE THAN 30 DAYS ago, extensions are not permitted.

If you have a Range Voucher or Gift Certificate/ Card:

  •  Extension on Range Vouchers and Gift Certificates/Cards are not permitted under any circumstance.

How Do I Extend An Eligible Experience Voucher?

  • If your Experience Voucher is eligible for extension, simply phone our Customer Experience team on 1300 875 500  and they will do this for you over the phone.

< Back to Top

Related Topics

< Back to Top