Please be aware that all our adventure activities are subject to the prevailing weather conditions. As such, customers accept the risk that weather conditions they consider unsatisfactory may occur on the date booked.

1. More than 48 hours prior to the commencement of the activity:

Bookings may be transferred to another date, activity, person or reissued as an open gift voucher or customer credit without any loss of fees
Cancellations and refunds are subject to a $10 refund processing fee per person

2. Between 48 hours prior to the commencement of your activity and 3pm the day before your activity:

Bookings may be transferred to another person without loss of fees
Bookings may be transferred to another date or activity however a 50% loss of fees will apply
No loss of fees will occur if one additional person is booked in for every one person that transfers to a new date or activity, where the activity booked is equal to or greater in value than the original activity booked
Cancellations within this period are subject to a 100% cancellation fee and will not receive a refund

3. Between 3pm the day before your activity and the commencement time of your activity:

Bookings may be transferred to another person without loss of fees
Transfers to another date or activity will not be accepted
Cancellations within this period or no shows are subject to a 100% cancellation fee and will not receive a refund

In the rare event that Glenworth Valley Outdoor Adventures needs to cancel or postpone an activity for any reason, for example but not limited to, extreme weather conditions, safety or minimum numbers not being achieved, bookings may be transferred to another date, activity, person or reissued as a customer credit valid for 12 months without any loss of fees or may be refunded less a $10 refund processing fee (activities operating on an *in-frequent basis can be refunded upon request at no cost to the customer).

This policy applies to all bookings including phone bookings and where a booking is made less than 48 hours prior to the scheduled commencement of the activity.

Additional private travel insurance covering cancellations and other potential unforseen events is strongly recommended.

*Infrequent activities include: Yoga in the Valley, Glenworth Valley Kids Club, School Holiday Horse Riding camps, School holiday Adventure Max camps, Wine and Oyster Tour and Gourmet Picnic Horse Rides.

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