Making a Purchase

RedBalloon has a wide range of gift options to suit every budget and occasion. Not sure which option best meets your needs? Simply use our gift selection guide below.

DO YOU KNOW WHAT THEY WANT?
Experience Voucher Choose a voucher for a specific experience. Voucher valid for 12 months.		Gift Boxes Select from a range of beautifully presented gift boxes. Great for all occasions.
CAN'T DECIDE?
Gift Certificate / Gift Card Leave the fun of choosing to your recipient. Can be used as currency towards anything on our site. Valid for 12 months.		Range Voucher Let your recipient choose one experience from a set range. Valid for 12 months.

You can pay using one of the following payment options.

Credit Card	PayPal	BPay

Note: Your gift will only be dispatched once payment has been processed and approved. In some cases this may take up to 72 hours e.g. BPay.

Currency

• All prices on redballoon.com.au are listed in Australian dollars.
  Prices on redballoon.co.nz are listed in New Zealand dollars.

Our Price Guarantee

• When you buy a RedBalloon Experience Voucher, we guarantee you'll pay the same as you would buying direct from the experience provider. If you find one of our experience providers advertising a cheaper standard price* for the same experience on the same day that you buy it from us then tell us within 30 days of purchase and we'll give you a complete refund.

* Peak rate for accommodation.

Experience Provider advertised a price cheaper? Tell us »

Additional Charges

• All orders carry a flat transaction fee which is communicated on the final payment screen. This fee contributes to the banking and administration charges incurred when a transaction is made.

• Where supplied by specific experience providers, we do list date availability on our website. If available, these details can be found on the relevant experience information page. Any dates listed are guidelines only and are subject to change.

• Most experience providers recommend you book at least 3 weeks in advance to avoid disappointment. You should allow more time if requesting a booking during peak times (such as weekends or holidays).

• We suggest if you plan to purchase a voucher and book a date listed at short notice, you contact us on 1300 87 55 00 to ensure there is still availability before completing the transaction.

RedBalloon's Commitment

• The security of your sensitive personal and financial details is important to us. We use the highest level of data encryption possible so you can feel confident that all communication (e.g. credit card details and personal information) between your browser and the RedBalloon web server is private and secure. Not only are all transactions secured using industry strength SSL encryption but, as additional protection, we also enforce the entry of the 3 or 4 digit credit card security numbers (CVN).

• No credit card details are retained on our servers.

• Please contact us on 1300 87 55 00 if you have any specific questions or concerns about our Online Security.

What You Can Do

• We strongly recommend that you do not share your RedBalloon account login and password with anyone.

• If you are using a public or shared computer, always remember to sign out of your RedBalloon account and do not leave the computer unattended while you are still logged in or in the middle of a transaction.

How It Works »

Delivery »

Voucher Expiry & Extension »

Refund and Exchange Policy »

Terms and Conditions »